Orders are generally shipped from our distribution centre, which is located in Melbourne, the next day after full payment is received.
Once your order is dispatched you will receive an email with the tracking information.
Most orders will be received by you within 1-3 business days for metro areas and 3-5 business days for rural areas, in some cases delivery can take a little longer due to different reasons such as peak seasons, courier pick delays, courier delivery delays or weather and traffic conditions.
In case you didn’t receive your product within 10 business days please contact us and let us know so we can investigate with the courier.
In the unlikely event of courier losing your order during transit we will send you your items again free of charge.
If you have chosen to pick-up an order from our distribution centre, and have not collected the items within 4 business days, we will then resort to shipping the products to the provided shipping address.